By submitting an RMA request you agree to have read and understand the following information:
It is important to provide a valid email address.
RMA numbers and returning instructions (if any) will be sent via email only.
Please follow these instructions carefully.
Please return products in its original packaging.
Original packaging must NOT be marked in any way, shape or form.
Clearly mark the RMA number on the shipping label.
When returning multiple boxes, also number each package and have the RMA number on each box.
Returns for Credit/Refund
Esentia offers 100% money back guarantee within 15 days of the ship date, item must be in pristine condition and in original unmarked packaging to warrant this. Between 15-30 days after your items are shipped there will be a 25% restocking fee on any returned items. After 30 days of shipping, Esentia will not offer any refunds, just warranty of defective goods. After 1 year, customer must refer to the manufacturer for any problems. If any items are missing, Esentia must be notified of this within 3 working days upon receipt of goods.
Credit will NOT be issued for non-defective products & physically damaged products.